At Brownswitch Pet Hospital, we know that visiting the vet, especially for the first time, can be a little overwhelming. Our goal is to make each visit smooth, informative, and comfortable for both you and your pet. Here’s what you can expect:
Before Your Appointment
- Schedule: Call us or request an appointment online. If it’s your first visit, we’ll gather some basic information to prepare.
- Records: If your pet has previous medical history, please bring it with you or have it emailed ahead of time.
- Arrival: Arrive 5–10 minutes early for check-in. Cats and small pets should be in secure carriers; dogs should be leashed.
When You Arrive
- Check-In: Our friendly front desk team will greet you and get your pet checked in.
- Comfort First: We do our best to minimize wait times and provide a calm environment. If your pet is anxious, let us know—we’re happy to help accommodate.
The Exam
- Initial Questions: A veterinary technician will ask about your pet’s health, behavior, and any concerns you may have.
- Medical Exam: The attending veterinarian will perform a thorough exam, explain findings, and discuss any recommendations or treatment options.
- Diagnostics (if needed): If further testing is required (like lab work or x-rays), we’ll explain the process and get your approval before proceeding.
After the Exam
- Treatment Plan: You’ll receive a clear summary of your pet’s visit, any medications prescribed, and home care instructions.
- Follow-Up: We’ll schedule any needed rechecks or procedures and answer all your questions before you leave.
Payment and Checkout
We’ll go over your invoice and answer any billing questions.
Payment is due at the time of service. We accept cash, credit/debit cards, and CareCredit.
Ongoing Support
Your pet’s care doesn’t stop when you walk out the door. Whether you have questions later or need to schedule follow-up care, we’re just a call away at (985) 646-2025.
We appreciate the trust you place in us and look forward to caring for your pet like family.
If you have any questions before your visit, please don’t hesitate to reach out!